Our Terms & Conditions

terms and conditions

TERMS and CONDITIONS

1. COOKIES

Cookies are very small files that are stored on your computer when you visit certain websites.

Here at Puzzle Retail Stores, we use cookies to keep track of what’s in your shopping bag and to remember you when you visit us again. Ultimately, this makes it easier and faster for you to use our website. Unless you have adjusted your browser setting to refuse cookies, our system will automatically issue cookies when you use our website. Please note that cookies do not harm your computer.

2. OWNERSHIP

This website is owned and operated by Puzzle Retail Stores Limited ("Puzzle Retail Stores", "we" or "us"). Our office is:

Unit A Queens Drive,
Kingmoor Park South,
Carlisle,
United Kingdom,
CA6 4SB

Our registered number is 10689320 and Vat number is GB 300 069 946.

3. ACCESS TO AND USE OF THE WEBSITE

You are provided access to this website in accordance with our T&Cs. There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website. If you choose to access this website from outside the United Kingdom, you are responsible for compliance with local laws where applicable. We reserve the right at any time to: modify or withdraw this website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or change these terms & conditions from time to time and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change.

By placing orders through our website, you warrant that: you are legally capable of entering into binding contracts; the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. Customers cannot use jacques-vert.co.uk for any of the following purposes:

  • Making, transmitting or storing electronic copies of materials on the site
  • Gaining unauthorised access
  • Breaching any laws
  • Disseminating any abusive, harmful or objectionable material

4. DESCRIPTIONS OF PRODUCTS AND AVAILABILITY

The advertising of Puzzle Retail Stores branded products and goods on this website is an "invitation to treat" and a contract between us and you will only be created in accordance with the terms as described in placing an order and acceptance of that order. All prices displayed are inclusive of UK VAT but exclusive of delivery charges. For goods delivered outside of the UK any duties or tax are the responsibility of the recipient, and are not included in the prices displayed on the website.

Our website contains a large number of products and it is always possible that some of the products listed may be incorrectly priced. We will verify prices in any order placed in an email sent to you. We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee the colour shown will accurately reflect the colour of the product on delivery. All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.

5. PLACING AN ORDER

When placing an order you are requested to read and agree to these terms and conditions. Any orders placed by you must be placed in accordance with these terms and conditions. If you are unsure about any of the content of our terms and conditions please contact Customer Services before you place an order.

6. ACCEPTANCE OF YOUR ORDER

After receipt of your order we will send you an order acknowledgement email detailing the product(s) purchased with the confirmed prices. If you do not receive this order acknowledgement email within 5 days of placing your order, please get in touch with customer services. Please be aware that your order will only be accepted once payment via your debit or credit card has been authorised and the products you have ordered have been despatched .We will send you a despatch confirmation email when the products are dispatched from our warehouse.

We reserve the right to decline any as a result of the product ordered being unavailable from stock or our inability to obtain authorisation for your payment.

7. DELIVERY

The products ordered by you remain at our risk (unless you arrange collection) until they are delivered to you. Unless our premium delivery service is requested, we will endeavour to deliver no later than 30 days after the date of the contract. Usually products delivered using the standard delivery option are received by our customers within 3-5 working days. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of them, including delivery charges if applicable.

8. RETURNING ITEMS

You have up to 30 days to return purchased items to us. All goods must be unworn and in pristine condition, as well as in their original packaging. In the interest of hygiene, pierced earrings cannot be returned or exchanged. Returns with us are free via Collect+, but please ensure you obtain proof of dispatch to verify any returned goods. This does not affect your Statutory Rights.

Please return to the following address:

Puzzle Retail Stores Limited
Webber Pavilion,
Seaham Grange Industrial Estate,
Seaham,
County Durham.
SR7 0PZ.
United Kingdom

9. CANCELLATIONS

You are entitled to cancel your order within 14 working days, starting on the day after goods have been received. If goods from the same order are received at different times, the cancellation period will run from the day after delivery of the last item. You will receive a refund of the purchase price and delivery charges paid for the products ordered. Please see our Returns Policy for further details.

Your right to cancel and return the products ordered does not apply to swimwear, lingerie without hygiene seals and pierced earrings without hygiene studs. These goods can only be returned if they are faulty. If we find that the product returned is not in a fully re-saleable condition and there has been unreasonable use leading to diminished value of the product, we may reduce the amount of the refund up to the price paid.

If you wish to return items that have arrived separately, you may send them back in one box/bag, providing they are from the same order. Please just remember to include all the paperwork for each item in the box/bag.

10. PROMOTIONS

Promotions offered on this website may only be applicable to website orders. Promotions in Puzzle Retail stores and Shop-in-Shops may not be applicable to website orders.

11. OWNERSHIP OF RIGHTS

You acknowledge and agree that copyright, trademarks and all other intellectual property, in all content supplied as part of this website are owned by or licensed to Puzzle Retail Stores. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express written permission of Puzzle Retail Stores. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, display, modify, distribute, or re-post anything on this website for any purpose. The downloadable images within the Media Area of this website are for editorial purposes only and can only be used in connection with relevant subject matter to profile Puzzle Retail Stores positively. All product, archive and campaign imagery remain the property of Puzzle Retail Stores. Under no circumstances can these images be used for any personal or commercial purposes. Use of these images without consent is illegal. Permission for usage must be requested via our press team at press.office@jacques-vert.co.uk

12. LIABILITY

While we will use reasonable endeavours to verify the accuracy of any information we place on this website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that you have the right equipment required to use this website and that you screen out anything that may damage it. We will not be liable to you or any third party for any loss or damage which may arise to computer equipment as a result of using this website. We make no warranty that this website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website. To the fullest extent permissible under applicable law, we (and any other members of our group of companies) disclaim any and all warranties of any kind, whether express or implied, in relation to the products available on this website. This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights (see Cancellations). We (and any other members of our group of companies) will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations or otherwise out of or in connection with your use of this website for: any loss or damage (whether direct or indirect) of or to business, profit, revenue, reputation, goodwill and anticipated savings; and any incidental, indirect, special, consequential or punitive loss or damage. Nothing in these terms & conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

13. PASSWORD / ACCOUNT SECURITY

You must treat your account details and password as confidential as you are fully responsible for any activities that occur under your account. Puzzle Retail Stores is not liable for any loss or damage which may arise due to failure by you to keep your password or account confidential.

14. LINKS TO OTHER WEBSITES

We may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability or content of such external sites or resources. The inclusion of links to third party websites does not imply any endorsement of the material on them or any association with their operators. We are not responsible or liable, directly or indirectly, for the privacy practices of such third party websites.

15. SEVERANCE

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

16. LAW AND JURISDICTION

The terms of use of this website and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this website.

  1. Amendments (customers will be notified by email when any changes will be made to the terms and conditions)
  2. Registration (customers must be over 18 years of age to shop on jacques-vert.co.uk and all details must be correct and complete. If any changes are made to the personal details, Puzzle Retail Stores must be informed)
  3. Expiry date on payment card (Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order. Payment is taken at the point of despatch for goods and in the event that the payment card has expired Puzzle Retail Stores will be unable to take payment and fulfil your order.)
  4. Gift Cards (Can be purchased in store and redeemed online or in-store. Gift Cards cannot be purchased online)
  5. Availability of service (Provide customer services working hours and contact details. Puzzle Retail Stores cannot guarantee that the service will be fault free. If a fault occurs in the service, please report to Customer Services and Puzzle Retail Stores will attempt to correct the fault as soon as possible.
  6. Refunds on promotional Offers (Refunds will be based on the terms of the promotions)
  7. Customer Survey (Puzzle Retail Stores may contact customers by email for surveys)
  8. Intellectual property (The content of the Puzzle Retail Stores Site is protected by copyright, trademarks, database and other intellectual property rights. Customers cannot reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Puzzle Retail Stores Site. No licence is granted to customers in these Terms and Conditions to use any trade mark of the Puzzle Retail Stores site.
  9. Advertising and sponsorship (Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Puzzle Retail Stores Site complies with relevant laws and codes. Puzzle Retail Stores will not be responsible for any error or inaccuracy in advertising and sponsorship material)
  10. Applicable Law (These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.