Orders outside the UK will be despatched within 2 working days from our Warehouse, we are working with our partner Global e to offer you payment in your local currency and a range of delivery options suitable to your country.
WHO ARE GLOBALe
We have partnered with Global e, a London based provider of global payments and logistics, to provide you with payment and delivery solutions preferred in your market. So as you place your order, your location will be used to offer prices converted into your local currency and delivery methods. When you purchase they may appear as the merchant of record on your credit card or bank payment statement.
Our systems calculate the delivery options appropriate to your desired delivery address, and when you enter the shopping basket you will be presented with the options available in your local currency. Europe (Mainland) EU Standard €9.99 (3 - 6 Days) EU Express €14.99 (2-3 Days) International Express $19.99 (3 - 5 days)
Option duties calculated Your government may impose import duties on the value of any product imported into your country. Global-e’s systems identify the known duties applied to the products within your order, and will calculate the appropriate duties which will be displayed in the checkout. You can choose to prepay these duties, which will ensure your order is presented to customs ready for review. We cannot guarantee that your local customs release your order, as they retain the right to retain your order for investigation.
Option no duties
You will be responsible for assuring that any products you order comply with state and federal government import regulations. Orders valued above the customs threshold your government imposes may be subject to import duties and taxes, which are levied at the time the order arrives in your country. We advise you to check the most current threshold with the appropriate government agency. All applicable duties, fees and any additional charges for customs clearance are your responsibility.
If you are ordering for delivery to a BFPO address, you should place your order using the UK Mainland site. Please Click HERE to be transferred back to it. Orders will be despatched within 2 working days. We aim to deliver into RAF Northolt within 10 working days of your order being placed.
GENERAL DELIVERY TERMS
How quickly will my order be dispatched - Our fulfillment team work seven days a week, preparing your order for collection by our couriers. Our aim is to meet the following dispatch threshold: If placed by 14:30GMT weekdays THE SAME DAY After 14:30GMT weekdays THE NEXT DAY If placed over the weekend THE NEXT DAY (Mondays to Fridays)
Which delivery company do you use
Global e have partnerships with DHL and the national postal service in each country, your Global e dispatch email will detail which service your order is using
How long will delivery take
EU Standard 3- 6 days EU Express 2- 3 days International Express 3 - 5 Days
How can I track my order
On your Globale confirmation eMail you will find your order and shipping reference which can be used on portal to check the latest information, click HERE so you can track progress.
If I have an issue with my order
All international orders can be queried on using the Global e Portal - Click HERE and follow the instructions.
Will my items be shipped together
Yes, we always ship all available items in on shipment, using s few parcels as possible. It is possible that an item you have ordered is not available when the order is fulfilled, in this case the missing item will be cancelled from your order, you are not charged for these items.
Can I change the delivery address of my order
As we fulfil your order the same day you place it, it is possible to cancel any order placed in error prior to fulfilment. We regret as soon as your order is fulfilled, we are unable to change any address details after dispatch.