Contact us

We’re always here to help. If you have a question or query, please don’t hesitate to contact us. We’re delighted to assist you at any stage of your browsing, shopping and ordering. We also love to hear any feedback or comments you have, so get in touch whenever.

New Year Opening Hours for Customer Services

New Year's Eve - 9.00am - 2.00pm

New Year’s Day - Closed

By telephone:
0292 010 1432 
Monday – Saturday 9.00am – 5.30pm
Sunday and selected Bank Holidays 11.00am - 5.00pm

Calls are charged at a national landline rate;
Calls from other service providers may differ and mobiles may differ.

By email:
For all Customer Services related enquiries: customer.services@puzzle-stores.com

By post:
Customer Services Department,
Puzzle Retail Stores Ltd.
Webber Pavilion,
Seaham Grange Industrial Estate,
Seaham,
County Durham,
SR7 0PZ